Terms & Conditions

By purchasing eSIM, Mobile Data Plans, or Airtime Top-up from ZamzamPay, you agree to these Terms. If you do not agree, do not complete the purchase.

2.1 eSIM & Data Plans

Digital SIM profiles and data packages for international travel. Delivery is via QR code or email instantly after successful payment.

2.2 Airtime & Data Top-up

Direct credit top-up to mobile numbers in supported countries. Delivery is near-instant but may take up to 24 hours depending on the network.

3.1 You must be 18 or older and have a compatible, unlocked device for eSIM.

3.2 You are responsible for entering the correct phone number, country, and device details.

3.3 Services must not be used for illegal, unethical, fraudulent, or spam purposes.

4.1 All prices are in MYR and include applicable taxes.

4.2 Payment must be completed via approved gateways: FPX, credit or debit card, and e-wallets.

4.3 ZamzamPay may refuse or cancel any order suspected of fraud.

5.1 eSIM QR codes are sent to your registered email instantly. It is your responsibility to check your spam or junk folder.

5.2 Top-ups are sent to the number provided. Double-check it before payment.

5.3 Delivery times are estimates. We are not liable for delays caused by telco networks.

6.1 No refunds after activation or delivery

All eSIM, Data, and Airtime are digital goods. No refunds once the QR code is scanned or the top-up is delivered by the network.

6.2 Before activation

Full refund if the QR code is unused and the request is made within 7 days.

6.3 Technical failure

If the service fails due to a ZamzamPay system error, we will provide one replacement or a refund if reported within 48 hours with proof.

6.4 Wrong number

The customer is responsible. No refunds. One goodwill resend per account per 30 days, at our discretion.

6.5 Store credit option

Instead of a cash refund, we may offer 110% store credit valid for 12 months.

7.1 ZamzamPay is not responsible for device incompatibility, locked phones, roaming charges, network coverage, data speed, or third-party telco outages.

7.2 Our total liability is limited to the amount you paid for the specific service.

7.3 We do not guarantee uninterrupted service.

We collect your name, email, phone number, and payment information to provide our services. We do not sell your data.

All website content, logos, and branding belong to ZamzamPay. You may not copy or resell our eSIM QR codes.

We may suspend or terminate your account for breach of these Terms, fraud, or chargebacks.

These Terms are governed by the laws of Malaysia. Disputes shall be handled in the courts of Selangor.