Refund & Returns Policy

1. 1

   Before Activation

   100% refund if the eSIM QR code has NOT been scanned and the request is made within 7 days of purchase.

2. 2

   After Activation

   All sales are final. No refunds for data used or unused.

3. 3

   One-Time Plan Swap

   If not activated, you may request 1 free swap to a different country or plan within 24 hours of purchase.

4. 4

   Technical Issues

   If the eSIM fails due to our system error, we will provide a replacement or a full refund if reported within 48 hours with proof. We are not liable for device incompatibility or locked phones.

5. 5

   Store Credit

   Instead of a cash refund, we offer 110% store credit valid for 12 months.

1. 1

   Successful Delivery

   All top-ups are final once delivered by the network. No refunds.

2. 2

   Failed Transactions

   Auto-refund to wallet within 15 minutes if the status is Failed. If a transaction stays Pending for more than 2 hours, we will refund it or force delivery.

3. 3

   Wrong Number

   The customer is responsible. No refunds. One goodwill resend per account per month.

4. 4

   SLA

   Support response: under 2 hours. Failed transaction refund: under 15 minutes.

“By clicking Pay, I agree to the ZamZamPay Refund Policy. I understand eSIM, Data and Airtime are digital goods delivered instantly and are non-refundable after activation/delivery.”